ADDITIONAL REQUIREMENTS 

If you require extra blankets, towels or toiletries please let us know.

BABYSITTING 

Please check with reception or contact: 

Queenstown Babysitting Services 027 247 2229 or info@babysittingqueenstown.com for all your babysitting requirements.

BREAKFAST 

Breakfast is served in our lake view dining room between 7.30am and 9.30am. 

If you require a picnic breakfast for an early departure, please let us know before 5pm the day before so that we can organize.

We cater for all dietary requirements but please give us notice to
avoid disappointment.

CHURCH SERVICES 

St. Peters Anglican Church www.stpeters.co.nz
03 442 8391 

St. Joseph’s Catholic Church www.stjosephsqueenstown.co.nz 03 442 8414

CREDIT CARDS 

We accept the following major credit cards: Visa, MasterCard, American Express, as well as EFTPOS

DAILY ROOM SERVICING 

We provide a daily service of your Room/ Apartment between the hours of 9:00am and 2:00pm. Please contact Reception if you wish to arrange a more convenient time or place the ‘Do Not Disturb’ sign on your entrance door. If the ‘Do Not Disturb’ sign is on your door, no servicing will be done to your room that day.

DAMAGES/MAINTENANCE: 

We ask that you please report any damage to Reception as soon as possible after it has occurred. Should you spill something on the carpet or room furnishings, please inform us immediately so we can use the correct cleaning method to avoid further damage. Whilst we understand that accidents can happen, we do reserve the right to charge for damage and repairs as appropriate. Please report any maintenance issues to reception so they can be repaired as soon as possible.

FOOD DELIVERY 

For all food delivery services, of which there are many in Queenstown we ask that you instruct the service to deliver to the entrance in Malaghan Street and that you are greeting the delivery driver at the door to ensure other guests are not disturbed. Please DO NOT PROVIDE DELIVERY SERVICES WITH OUR ENTRANCE CODE AND YOUR ROOM NAME.

GAMES 

For your enjoyment during your stay we have a selection of board games available from Reception.

LAUNDRY 

LOST PROPERTY 

We may be able to forward items left behind if you provide us with an address. Lost property is disposed of after two months. Please note that all food and beverage items left in the apartments are disposed of once you have departed.

LUGGAGE STORAGE: 

We are happy to store your bags for you before check-in or after check-out or between visits. Whilst all care is taken, we take no responsibility for any damage to your belongings in our care. Please do not leave any valuables in stored luggage. We cannot store any perishable food items.

WINE TASTING MEET & GREET 

We host a Wine tasting and Canape evening to give guests an opportunity to sample wines from local vineyards and to share tales of travels. Hosted several nights a week, please check the notice board at breakfast.

RECYCLING 

In keeping with our environmental policy, we encourage recyclable waste such as flattened aluminium cans, cardboard, plastic bottles (rinsed, no lids), glass jars and bottles, and newspaper/paper, by providing bins in each apartment and on each floor.

ROOM KEYS 

When you check out please return keys to Reception or leave them in the door of your room, a flat fee of $50 will be charged to your credit card if the key is not returned.

SAFETY DEPOSIT 

We have a safe available in the office for the storage of valuables

SIRENS – DAY AND NIGHT 

Do not panic! This is our Volunteer Fire Brigade being called to duty. Most sirens are usually a false alarm, but this noise can be scary, especially in the middle of the night.

SNOW REPORTS 

VOLTAGE 

All plugs are 240V AC. Selections of adaptors are available during your stay

SUSTAINABLE PRACTICES 

We are proud of our stunning location and ensure our business practices cover our environmental responsibilities: from keeping our guests warm, comfortable and providing excellent customer service to treating our employees fairly and with respect; and from protecting our environment and reducing our footprint to looking after and working with our community.

SMOKING/VAPING: 

Queenstown House is SMOKE FREE and VAPE FREE. You are welcome to smoke or vape outside the front entrance where we have provided a bench seat or on the outside deck. All rooms are SMOKE FREE AND VAPE FREE areas, and if smoking or vaping does occur in a room, there will be a cleaning charge incurred and charged to your credit card. Please be mindful of other guests if we are holding the meet and greet outside when these areas will become non-smoking/vaping.

SKI STORAGE 

We request that snowboards, skis and boots are not kept in the rooms. Please check with reception on where to store these.

HEATING 

Individually controlled heaters can be adjusted to suit your needs. If you are in an apartment, please see the specific instructions for the gas fires in your apartments.